hawkph Privacy Policy

1. Introduction

hawkph ("hawkph", "we", "us", "our") is committed to protecting the privacy and personal data of all players who use the hawkph online gaming platform, accessible at hawkph.app. This Privacy Policy ("Policy") describes how hawkph collects, uses, stores, shares, and protects personal information in connection with your use of the platform and its associated services.

This Policy applies to all registered players and visitors to the hawkph platform, including players accessing the platform from Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippines. By registering for a hawkph account or using any part of the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the hawkph Terms & Conditions, which govern your use of the platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, hawkph is the data controller responsible for the personal data collected through the hawkph platform. As data controller, hawkph determines the purposes and means of processing your personal data.

hawkph operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the data protection requirements applicable to licensed gaming operators in the Philippines.

If you have any questions or concerns about how hawkph handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer using the contact details provided in Section 16 of this Policy.

3. Personal Data We Collect

hawkph collects the following categories of personal data:

hawkph does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law or regulatory obligation (for example, collecting information relevant to responsible gaming self-exclusion requests).

4. How We Collect Your Data

hawkph collects personal data through the following means:

• Direct interactions: Information you provide when registering your hawkph account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access and interact with the hawkph platform, including through cookies, web beacons, pixel tags, and server logs.
• Third-party sources: Information received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, fraud prevention agencies, and regulatory authorities where permitted by applicable law.
• Publicly available sources: Information from publicly accessible databases or records where relevant to our legal compliance obligations, including AML screening.

5. How We Use Your Personal Data

hawkph uses your personal data for the following purposes:

1. Account management: To create, maintain, and administer your hawkph player account, including processing your registration, verifying your identity and age (21+), and managing your account settings and preferences.
2. Transaction processing: To process deposits and withdrawals in Philippine Peso (₱) via your chosen payment method, and to maintain accurate records of all financial transactions associated with your account.
3. Legal and regulatory compliance: To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), PAGCOR licensing requirements, and any applicable court orders or regulatory directives.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other illegal or prohibited conduct on the hawkph platform.
5. Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, to administer self-exclusion and deposit limit requests, and to fulfil our duty of care obligations to players.
6. Customer support: To respond to your enquiries, complaints, and support requests, and to maintain records of our communications with you.
7. Marketing and promotions: To send you relevant promotional offers, bonus notifications, and platform updates, where you have provided your consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
8. Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the hawkph platform.

6. Legal Basis for Processing

hawkph processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including operating your account, processing transactions, and providing gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AMLA requirements, and tax obligations.
• Legitimate interests: Processing necessary for hawkph's legitimate business interests, including fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, particularly in relation to marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Personal Data

hawkph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, and other payment processors necessary to facilitate your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening service providers who assist us in verifying player identities and complying with our regulatory obligations.
• Technology and infrastructure providers: Cloud hosting, data storage, cybersecurity, and platform technology providers who process data on our behalf under strict data processing agreements.
• Game content providers: Licensed game studios and live casino operators whose games are available on the hawkph platform, to the extent necessary for game operation and integrity monitoring.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where required by law or regulatory directive.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by hawkph in connection with our business operations, subject to professional confidentiality obligations.

8. International Data Transfers

Some of hawkph's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, hawkph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012.

Such safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognised transfer mechanisms. By using the hawkph platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in accordance with this Policy.

9. Data Retention

hawkph retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AMLA obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing data: Retained until you withdraw your consent or opt out of marketing communications, after which it will be deleted or anonymised within a reasonable timeframe.
• Technical and usage data: Retained for up to two (2) years for platform analytics and security purposes, after which it is anonymised or deleted.

Where hawkph is required to retain data for longer periods by applicable law or regulatory directive, the longer retention period will apply. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

10. Cookies & Tracking Technologies

hawkph uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to enhance your experience on the platform, maintain your session, and collect analytical data. The following types of cookies are used:

• Strictly necessary cookies: Essential for the operation of the hawkph platform, including maintaining your login session and enabling core gaming functionality. These cookies cannot be disabled without affecting platform performance.
• Performance and analytics cookies: Used to collect anonymised information about how players use the hawkph platform, including which pages are visited most frequently and how players navigate between sections. This data helps us improve the platform.
• Functionality cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits, so you do not need to re-enter them on each visit.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the hawkph platform. For more information on managing cookies, refer to your browser's help documentation.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by hawkph:

• Right to be informed: The right to be informed about how your personal data is collected, used, and shared, as set out in this Policy.
• Right of access: The right to request a copy of the personal data hawkph holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain information directly through your hawkph account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact hawkph's Data Protection Officer using the contact details in Section 16. We will respond to all verified requests within thirty (30) days, or within such extended period as permitted by applicable law.

12. Children's Privacy

The hawkph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. hawkph does not knowingly collect personal data from individuals under the age of 21.

If hawkph becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the hawkph platform, please contact our support team immediately.

13. Security Measures

hawkph implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hawkph platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player account access.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security specialists.
• Strict access controls limiting employee access to personal data on a need-to-know basis, with all access logged and monitored.
• Incident response procedures to detect, contain, and report data breaches in accordance with the requirements of the Philippine Data Privacy Act of 2012.

While hawkph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, hawkph will notify you and the National Privacy Commission in accordance with applicable legal requirements.

14. Third-Party Links

The hawkph platform may contain links to third-party websites or services, including payment provider portals and regulatory authority websites. This Privacy Policy applies solely to the hawkph platform and does not cover the privacy practices of any third-party websites or services.

hawkph is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

15. Changes to This Privacy Policy

hawkph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, hawkph will provide reasonable notice to registered players via email or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the hawkph platform following the posting of any changes constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or hawkph's data processing practices, please contact our Data Protection Officer:

Data Protection Officer – hawkph
Email: [email protected]
General Support: [email protected]

Email addresses on this page are displayed as plain text for reference only and are not clickable links. Please copy the address manually to contact us.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.